Terms and Conditions
Welcome to Glitter-Pets.com. Please read these Terms and Conditions carefully before using our website. By accessing or using this site, you agree to be bound by these terms. If you do not agree with any part of these Terms and Conditions, please do not use our website or services.
1. Company Information
Glitter Pet Supplies is a Canadian distributor and retailer of bird and parrot supplies, offering products through retail, wholesale, and dropshipping services. We operate under the domain http://glitter-pets.com.
2. Eligibility
- To purchase from our website, you must be: At least 18 years old or the age of majority in your province or territory.
- Capable of entering into legally binding agreements.
3. Products and Services
We offer a wide range of bird and parrot supplies, including cages, toys, stands, feeders, and accessories. All products are subject to availability, and we reserve the right to discontinue any product at any time without notice.
Wholesale & Dropshipping
Wholesale and dropshipping services are available to approved partners. Separate agreements and pricing structures may apply. Dropshipping customers are responsible for providing accurate shipping information for their end customers.
4. Pricing and Payment
All prices are listed in Canadian dollars (CAD). We reserve the right to change prices at any time without notice. Payment must be made in full at the time of purchase unless otherwise agreed (e.g., wholesale terms). Accepted payment methods include: Major credit cards (Visa, MasterCard), PayPal, Other methods listed at checkout.
5. Shipping and Delivery
Orders are shipped from our Canadian warehouse. Shipping fees and estimated delivery times are calculated at checkout. We are not responsible for delivery delays caused by third-party carriers. For dropshipping partners, items will be shipped directly to your customers. You are responsible for providing accurate delivery information.
6. Returns and Exchanges
At Glitter Pet Supplies, we want you to be completely satisfied with your purchase. If for any reason you are unhappy with a product, you must notify us within 7 working days from the day after the product is delivered. Returned items must be received within 30 days of delivery and be in perfect condition, in their original packaging, and with proof of purchase. Until the goods are returned to us, you are responsible for their condition, including loss, damage, or destruction.
Non-Returnable Items
Parrot cages that have been assembled (unless proven faulty) If a product is faulty or a cage part is defective, please contact us immediately with photo evidence to request a free replacement part.
Return Authorization
All returns require a Return Merchandise Authorization (RMA) number. We will not accept returns without a valid RMA. Customers are responsible for the cost of returning goods and remain liable until the goods arrive at our warehouse. We recommend obtaining proof of postage for all returns.
Restocking Fees
Returns due to “unwanted item” or “wrong size” may incur a restocking fee of up to 20%. Returns for defective or damaged goods will not incur any restocking fees.
7. Ontario Pet Club Program
We offer exclusive discounts to verified Ontario-based pet clubs through our Ontario Pet Club Membership Program. Misuse of this program may result in suspension.
8. Intellectual Property
All content on this website—including text, graphics, logos, and images—is the property of Glitter Pet Supplies or its licensors and is protected by Canadian copyright laws.
9. User Accounts
You are responsible for maintaining the confidentiality of your account information and for all activities conducted under your account.
10. Limitation of Liability
Glitter Pet Supplies shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products.
11. Governing Law
These Terms and Conditions are governed by the laws of the Province of Ontario and the federal laws of Canada.
12. Changes to Terms
We may update or modify these Terms and Conditions at any time. Changes will be posted on this page, and your continued use of the site constitutes acceptance.